Refund & CANCELLATION POLICY
We want to ensure satisfactory customer experience that’s why our return policy is set for 7 days of delivery. You can return or exchange almost everything within 7 days of delivery for a full Refund or Exchange.
In case of customer willing to cancel the order, this can be only be done within 24 hours of order placement, once the order is acknowledged and sent into production, it cannot be cancelled. Customer need to write to us on [email protected] within 24 hours of ordering.
Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days.
In case of refund, Customer has to notify us within 24 hours of delivery, any defects needs to be inspected at the time of delivery, once the email confirmation has been recevied for refund, customer to send the article in the same packing to our location on own expense. You will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
The customer is only entitled for refund/return, in the following cases
- Wrong product received by the customer
- Products has some defects
- Product damaged in shipping
- Product is tampered
Personalized or other customized product may not be returned for refund or exchange under any circumstances.
Also please note that in case of returns, customers would have to bear charges for shipping back the item to us. For Complete return instructions.
Customer Note
Yes We are Happy to Exchange your Size
It is important to understand the sizes guide which is based on body measurements. Sometimes, a customer may order the wrong size, or may overlook the size guide. Though we communicate with the customers to make sure we deliver the right product. In case of any unfortunate event, Leatheriza Affinity LLC can help to exchange an item but Leatheriza Affinity LLC is not required to do so under the Consumer Laws. It is also important to understand that the colour in the pictures may slightly vary due to lighting effects and camera quality. We dont accept the claims on the colour variation, unless it is significant.
– Please send an email to [email protected]
– Describes the problem with the item
– Waits for a response by email. Sometimes, it is hard to determine what has happened over the phone.
Possible Solutions:
– Leatheriza Affinity LLC may exchange an item with a different size if the size is available in such an event the Customer should return the item through DHL.
– Customer bears shipping cost for returning an item.
– We may ask the Customer to bear the cost of International postage. The reason for asking the Customer to do so is we Leatheriza Affinity LLC has provided an item which involves the cost of leather, stitching, postage and taxes based on the requirement of a customer purchase.
– Customer may choose to swap the design and may choose a different design within 24 hours of order.
– We cannot exchange a custom order, whether the measurements are correct or not.
Consumer guarantees.
Minor problems with products
A minor problem can be fixed within a reasonable time.
Consumers must give the supplier the chance to fix the problem. The store ( Leatheriza Affinity LLC ) chooses whether to:
– provide a replacement that is identical, or of similar value.
– repair the product within a reasonable time, or.
– give a refund.
The consumer’s rights to a remedy apply to the replacement product in the same way as the original product.
When consumers do not have the right to return a product
Consumers do not have a right to return a product if they:
– changed their mind and no longer want the product.
– ordered the wrong product.
– found the product cheaper elsewhere.
– found a better product elsewhere.
– were aware of the relevant fault before buying the product – for example, if the fault was written on the product’s tag, or for online purchases, indicated in any photos or descriptions of the item online.
– damaged the product by misusing it – for example, if they scratch or tear the jacket.
– used the product for a long time and the problem is as a result of usual wear and tear.
Refunds for change of mind
Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. We do not offer exchange, refunds, returns on Custom made items whether a customer provides us correct or incorrect body measurements.